In-Shop Repair

Does your printer require a repair that you can't fix on your own? Do you want a Wanhao USA certified technician to work on your machine? If it has been less than 1 year since you purchased your printer you can have your machine professionally assessed and repaired in our workshop for FREE. Your warranty includes FREE replacement parts and FREE repair labor for a period of 1 year from the date of printer delivery. To start the service repair process please fill out a Service Request Form. Please make sure to provide as much information as possible on the service request form as we will use this form to track your repair through the replacement process. You can also click THIS link to watch our video where we walk you through the process.

The assessment and repair of your machine is FREE as long as you are still under the warranty period. However, please be aware that we will not pay for shipping to and from our workshop for machinery needing repair. You will be responsible for sending us your printer using your own shipping carrier, insurance options, and packaging.

If you will be sending us your printer please click HERE for a downloadable packing slip with our workshop address. Please follow the instructions on the packing slip when sending us a shipment.