Support

 Our support team's goal is to maintain your Wanhao 3D printer running like it was designed. Please browse our support resources on this page for help with your Wanhao 3D printer.

 

 

Video Library

We have created a massive video library detailing most of the common issues and solutions you may experience with your Wanhao 3D printer. We are continuously updating this library so feel free to let us know if there are any videos you feel may be useful. In addition to troubleshooting videos, you can also find tons of 3D printing time lapse videos and other Wanhao USA media content within this Library. Click HERE to visit the library.

 

 

Request A Replacement Part

If you are currently within your 1 year warranty period you can request and receive replacement parts quickly by simply submitting a Service Request Form. Remember, replacement parts are always FREE while machinery is still under warranty! Click HERE for further instructions. 

 

 

In-Shop Repair

Do you only want a professional working on your machine? If you are currently within your warranty period you can have your machine repaired by a Wanhao USA certified technician in our workshop for FREE. Click HERE for further instructions.

 

 

Shipping

We ship over 2000 packages per month! With deliveries being shipped from Florida (USA), California (USA), and Jinhua (China) everyday, we have the logistics reach to make sure you are receiving your printer or parts quickly anywhere in the world. If you have any particular questions about your order's shipment point or tracking information please contact us at support@wanhaousa.com and we'll provide you with a complete shipment profile for your order. *International orders are managed by our international logistics team and you can also contact them with any questions at support@wanhaousa.com.

 

 

Returns & Refunds Policy

 Do you need to make a return? We make it easy to return your purchase and promise to expedite any refunds using the most up to date banking methods. Please click HERE for more information.

 

 

Ask Us A Question

We are available by phone and email to help you with any of your purchase or troubleshooting needs. If you need help with a particular question please feel free to get in touch with us as we are always here to help. To view the many ways you can contact us please click HERE.